Loading Bays

Aftercare & ongoing support

SDS provides service packages to ensure longevity and legal compliancy.

As well as prolonging the functionality and lifecycle of the equipment, it is essential that business managers and owners understand that failing to maintain the assets so they are safe in use could lead to a court penalty if there was an injury.

Our Products

Loading Bay Equipment
Loading Bay Equipment
From dock seals to levellers and loading lights, SDS can supply and install everything you need.
Dock Shelters
Dock Shelters
Dockright shelters and seals provide protection from the outside elements on the loading bay by helping to create an effective seal between the vehicle and building,...
Telescopic Lip
Telescopic Lip
The telescopic lip leveller is designed to achieve absolute accuracy when extending or retracting the lip plate.
Hinge Lip Dock
Hinge Lip Dock
The hinge lip dock leveller is designed so the platform, when activated, will rise to its’ highest position before the hinge lip swings out automatically.

Frequently Asked Questions

Investing in any form of secure door system requires a relative outlay and prior to purchase it’s important to feel fully confident in the company you choose.

We have compiled a list of some questions that are worthwhile asking when researching and requesting quotes.

1

Do your secure doors meet the relevant UK health and safety standards?

Whether buying power-assisted gates or doors, these MUST be fully compliant with UK law. It’s important to understand and even request evidence to prove that everything is above board. Once purchased, companies then become responsible for maintenance whilst ensuring the safety of use based on specific circumstances.

2

Does your company have public liability insurance in place?

This may seem like a question you’d never ask but it’s certainly an important one. Without insurance, should something go wrong during installation, the customer could be landed with a costly and unexpected bill. This seemingly bold question should never be a problem, especially to a business who’s covered.

3

Do secure doors come with a warranty?

Again, we’ll highlight the fact that secure doors are an investment. It’s important to know they are going to be under warranty, even if it’s only for a short time. When using a reputable company the topic of warranties will be discussed in the first instance. If not, don’t be afraid to ask or request paperwork.

4

Do you provide support after purchase?

The worst thing any company can do is vanish once the deal is done. Having mentioned health and safety above, it’s intrinsic to to understand that high levels of safety must continue. Again, a company with a decent reputation will discuss this initially whilst recommending maintenance services. Make sure you’re fully aware of your responsibilities as a company owner with regards to secure door systems.

5

What times of the day can we get in touch?

As not every company works the traditional 9am – 5pm shift pattern, you’ll need to be fully versed with applicable times to call, especially in the case of an emergency. Ideally, a secure door provider will be available 24 hours a day, 7 days a week. When this is the case, should you experience a breakdown, help will be on its way sooner resulting in less downtime and revenue loss.