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Terms and Conditions

Last Updated: Tuesday 10th March 2026.

Welcome to Secure Door Systems (https://securedoorsystems.co.uk). These Terms and Conditions govern the sale of products and the provision of installation and maintenance services by Secure Door Systems (“the Company,” “we,” “us”) to the customer (“the Client,” “you”).

  1. General

    1. These terms apply to all contracts for the supply of goods and services by Secure Door Systems (“the Company”) to the exclusion of any other terms that the Client seeks to impose.
    2. A contract is formed only when the Company provides written acceptance of an order or when the Client signs the Company’s specification/drawing.

  2. Lead Times and Commencement

    1. Strict Condition of Lead Times: Estimated lead times for manufacture and installation shall only commence once the following two conditions are met:
      1. The Company has received a signed and confirmed technical drawing/specification from the Client.
      2. All required proforma payments or deposits have cleared in the Company’s bank account.
    2. Lead times are estimates only. The Company is not liable for costs or damages arising from delays caused by third-party logistics, manufacturing bottlenecks, or site unreadiness.

  3. Payment Terms

    1. Payment terms shall be as agreed in writing at the point of order.
    2. Proforma Requirements: For non-account customers, a proforma invoice must be settled before any works or manufacturing begin. Any order with a total value under £1,200 must be paid in full upfront. For orders over £1,200, a deposit may be agreed upon at the Company’s discretion.
    3. Account Holders: For approved account holders, payments are due within 30 days of the invoice date or as otherwise agreed in writing.
    4. Retention of Title: Title to all goods remains the sole property of Secure Door Systems until payment is received in full. We reserve the right to enter the Client’s premises to recover goods if payment is defaulted.

  4. Site Readiness, Power, and Access

    1. Power Supply: For all automated doors, shutters, or gates, the Client is responsible for providing a suitable fused spur or 3-phase power source within one meter of the motor position, unless explicitly included in our quotation.
    2. Access Control: Integration with third party access control systems (e.g., fobs, intercoms, or keypad entry) is the responsibility of the designated access control company. Secure Door Systems is responsible for the door’s motor and standard controls only; any faults, configuration, or wiring related to the access control system itself must be managed by the relevant provider.
    3. Site Security: If a door is removed for repair, the Client is responsible for providing temporary site security (e.g., security guards or hoarding) unless “Boarding Up” services are explicitly listed in our quote.
    4. Abortive Visits: If engineers cannot gain access or the site is not ready (e.g., openings not clear) on the agreed date, an “Abortive Visit Fee” will be charged at our standard daily rate.

  5. Warranty and Call-Outs

    1. Duration: New products carry a 12-month warranty against defects in materials and workmanship.
    2. Validation Requirements: The warranty is strictly subject to:
      • Maintenance: Equipment must be serviced at least once every 6 months by a competent person.
      • Service History: A full, documented service history must be presented to validate any claim.
      • No Unauthorised Adaptations: Any modifications or third-party repairs performed without our written consent will void the warranty immediately.
      • Account Standing: The warranty is strictly void if the original invoice for the goods or installation has not been paid in full.
    3. Call-Outs: Warranty call-outs are conducted during standard working hours (Mon–Fri, 07:00 – 18:00). Calls requested outside these hours or faults found to be due to misuse/external damage will be charged at our standard rates.

  6. Legal Compliance

    1. It is the Client’s legal responsibility under the Workplace (Health, Safety and Welfare) Regulations 1992 to ensure equipment is maintained in a safe condition.
    2. The Company accepts no liability for accidents resulting from the Client’s neglect of mandatory safety inspections or maintenance.

  7. Cancellation

    1. Bespoke Goods: Orders for bespoke, “made-to-measure,” or custom-coated goods cannot be cancelled once manufacturing has commenced. In the event of a cancellation request, all initial proforma payments (typically 50% of the total order value) are strictly non-refundable. Additionally, the Company reserves the right to charge administrative handling fees to cover costs incurred.
    2. Service Visits: Cancellation of a scheduled service or repair visit requires a minimum of 24 hours’ notice. Failure to provide this notice will result in a cancellation fee being applied.