Secure Door Systems: Asking the right questions

03.09.2020
3 min read

Investing in any form of secure door system requires a relative outlay and prior to purchase it’s important to feel fully confident in the company you choose. We have compiled a list of some questions that are worthwhile asking when researching and requesting quotes.


1. Do your secure doors meet the relevant UK health and safety standards?

Whether buying power assisted gates or doors, these MUST be fully compliant with UK law. It’s important to understand and even request evidence to prove that everything is above board. Once purchased, companies then become responsible for maintenance whilst ensuring safety of use based on specific circumstances.

2. Does your company have public liability insurance in place?

This may seem like a question you’d never ask but it’s certainly an important one. Without insurance, should something go wrong during installation, the customer could be landed with a costly and unexpected bill. This seemingly bold question should never be a problem, especially to a business who’s covered.

3. Do secure doors come with a warranty?

Again, we’ll highlight the fact that secure doors are an investment. It’s important to know they are going to be under warranty, even if it’s only for a short time. When using a reputable company the topic of warranties will be discussed in the first instance. If not, don’t be afraid to ask or request paperwork.

4. Do you provide support after purchase?

The worst thing any company can do is vanish once the deal is done. Having mentioned health and safety above, it’s intrinsic to to understand that high levels of safety must continue. Again, a company with a decent reputation will discuss this initially whilst recommending maintenance services. Make sure you’re fully aware of your responsibilities as a company owner with regards to secure door systems.

5. What times of the day can we get in touch?

As not every company works the traditional 9am – 5pm shift pattern, you’ll need to be fully versed with applicable times to call, especially in the case of an emergency. Ideally, a secure door provider will be available 24 hours a day, 7 days a week. When this is the case, should you experience a breakdown, help will be on its way sooner resulting in less downtime and revenue loss.


There’s absolutely nothing a potential customer can’t ask us here at Secure Door Solutions. As a highly reputable company we provide the best service whilst working well within UK law and guidelines.

Explore More

Why choose SDS as your industrial door company?
Why choose SDS as your industrial door company?
When choosing doors for your industrial business, you want doors that will protect your premises, withstand whatever the workplace throws at them and fit with your...
A guide to industrial sectional overhead doors
A guide to industrial sectional overhead doors
When you’re running a busy warehouse, logistics hub or factory, you need a door system that works as hard as your team does. That’s where industrial overhead sectional...
How often should you book an industrial door service?
How often should you book an industrial door service?
New industrial doors up and running? Then it’s time to think about how you plan to maintain them. Whatever type of industrial door you’ve chosen to install, it’s...
Should you choose manual or electric roller shutters?
Should you choose manual or electric roller shutters?
Are manual or electric roller shutters the right choice for your business? Check out the pros and cons of each type of door here.
Factory doors: choosing the right doors for your factory
Factory doors: choosing the right doors for your factory
On a busy site, factory doors play a huge role in how safe, secure, and efficient your operation is. Whether you’re expanding your site, replacing old doors or looking...
Sectional doors vs roller doors: which is best for your business?
Sectional doors vs roller doors: which is best for your business?
Picking doors for your business premises is a big decision. Whether you’re running a warehouse, a factory or a distribution centre, your doors affect everything...
Regular servicing helps to keep costs down by reducing the number of breakdowns.

SDS recommends two service visits per annum, especially in highly used areas. Call us or email to discuss your requirements with our experienced team in more detail.